Privacy Policy
Last updated: October 30, 2026
Darka is a personal assistant you reach by phone call, WhatsApp and email. It answers questions, keeps reminders and runs errands for you on websites and by phone. This policy explains what information Darka collects, how it is used and shared, and the choices you have. It covers the darka.app website, the waitlist, Darka's phone line, WhatsApp and email, and the errands Darka carries out for you. By using Darka, you agree to this policy.
The short version
- We do not sell your information, and we do not use it for advertising.
- Darka remembers you so you don't have to repeat yourself. Your phone number is your account, and a PIN protects your saved personal details.
- Before any money leaves your account, Darka reads back what it is paying for and waits for your clear yes.
- Passwords and payment cards you give Darka are stored encrypted. They are not read aloud or sent in messages.
- You can ask to see, correct or delete your information at any time: info@darka.app.
1. Information we collect
Information you give us
- Waitlist: your first and last name, mobile number, email, country and language. We also record the country your connection comes from and your browser type. You confirm your signup by sending Darka a WhatsApp message with a code.
- Your account and profile: your mobile number (the key to your account), your name, your PIN, and the details you choose to share so Darka can act for you, such as your ID number, date of birth, address, email, the people you ask Darka to contact, and your preferences.
- Your requests: what you say on calls, your WhatsApp messages and voice notes, your emails, the photos, documents and links you send, and the replies, files and results Darka creates for you.
- Passwords and payment details you give Darka for a specific website or purchase.
Information created when you use Darka
- Calls: the time and length of each call and the number it came from, plus a written transcript and summary. Calls may be recorded. When Darka calls a business or a person for you, that call is processed too, and it may be recorded and transcribed so Darka can report the result to you.
- Errands: the websites Darka visits for you, the steps it takes and screenshots of its work. We keep these so Darka can finish the errand and so we can check and fix mistakes.
- Your Darka email address: Darka can give you an address at darka.app to sign you up to websites. Darka reads the mail that arrives there, such as sign-in links and codes, to complete your requests.
- Purchases: the merchant, the items, the amount, the delivery details, your approval and the receipt.
- Your WhatsApp, if you connect it: if you ask Darka to connect your own WhatsApp number, that account runs on a phone Darka operates. Darka can then read and send messages on it to carry out your requests.
- The website: darka.app stores a random visitor number and your language choice in your browser, to count visits and remember your language. We record anonymous events, such as a button being pressed or a page error. We do not use advertising cookies or trackers.
No law requires you to give us information. Without some details, though, Darka cannot do certain errands.
2. How we use information
- To run Darka: understand your requests, answer, set reminders, run errands, make and take calls, and send messages and files.
- To remember you from one call or message to the next, so you don't have to give your details again.
- To confirm it is you, by your phone number and your PIN.
- Before a payment, to read back the merchant, the items and the total, and to get your approval.
- To send codes and confirmations by voice call or WhatsApp. We never send them by text message, because many of our users have kosher phones.
- To manage the waitlist and tell you when Darka is ready for you.
- To keep Darka safe: to prevent fraud, abuse and spam, and to protect the accounts Darka uses for you.
- To fix problems and improve Darka, including by reviewing calls and errands that went wrong.
- To comply with the law.
3. AI services and model training
Darka uses AI models from outside providers, such as Google, Anthropic, OpenAI and ElevenLabs, to understand speech, write answers, read documents and speak. Your requests, and the parts of your profile they need, are sent to these providers to produce a response. We do not use your information to train AI models of our own.
During the beta, part of Darka's live voice runs on a Google service tier under which Google may use the content to improve its products. We will update this policy when that changes.
4. Sensitive information
- Passwords are stored encrypted and used only to sign in where you asked. They are not read aloud or included in messages.
- Payment cards are stored encrypted and used only for a purchase you have approved.
- ID numbers and dates of birth are used to fill in forms and to identify you to the services you asked Darka to deal with.
- One-time codes Darka receives for you are used only for the sign-in they were sent for. Copies of those emails are kept for about 48 hours.
5. How we share information
We do not sell your information, and we do not give it to data brokers or advertisers. We share it only in these cases:
- Service providers that run Darka for us: hosting and databases, phone lines, WhatsApp messaging, email delivery, AI and voice services, and security. They may use your information only to provide their services to us.
- The people, businesses and websites you ask Darka to deal with: when you ask Darka to order, book, apply, call or send something, it passes on the details needed, such as your name, ID number, address or phone number, to that clinic, store, office or person. Their own privacy policies apply to what they receive.
- Legal and safety reasons: when the law requires it, or to protect the rights, safety or property of our users, Darka or others.
- A change of ownership: if Darka is merged, acquired or sold, your information may pass to the new owner, subject to this policy.
- With your permission: in any other case, only when you ask or agree.
6. How long we keep information
We keep your profile and history while your account is active, so Darka can remember you. After that, we keep them only as long as reasonably needed to resolve disputes, keep records the law requires or prevent abuse. Waitlist details are kept until you join Darka or ask us to remove them. You can ask us to delete your information at any time.
7. Your choices and rights
- See, correct or delete your information: write to info@darka.app or ask Darka. We first confirm it is you, for example by your phone number and PIN.
- Disconnect: ask Darka to disconnect your WhatsApp, delete a password or card, or forget a detail.
- Stop messages: tell Darka on WhatsApp that you don't want messages, and it will stop, except for replies to your own requests.
- Rights where you live: depending on where you live, for example under Israel's Privacy Protection Law, the GDPR in the EU and the UK, or US state laws, you may have more rights, such as getting a copy of your information or objecting to a use. We will not treat you differently for using them.
8. Security
We take reasonable steps to protect your information, such as encryption and limits on who can access it. No system is perfectly secure. Darka acts for you on real websites and phones, and it can make mistakes: it can misunderstand a request, choose the wrong option or be misled by a website. That is why it reads back every payment before it pays. Please check the results, and tell us if anything looks wrong. To report a security problem, write to info@darka.app with "Security" in the subject line.
9. Children
Darka is not meant for children under 13, and we do not knowingly collect their information. If we learn that we have, we will delete it. Purchases and some services require you to be 18 or older.
10. Information outside Israel
Darka is run from Israel. Our service providers may process information in other countries, including the United States and countries of the European Union.
11. Changes to this policy
We may update this policy. The new version will be posted here with a new date, and before a material change takes effect we will give notice through Darka.
12. Contact us
Questions or requests about your privacy: info@darka.app