DarkaDarka › AI agents for businesses › Appliance repair technicians
AI agent for appliance repair technicians
Asks for the model and the error code, checks the warranty and hands you every detail before you arrive. A personal agent (a digital assistant) on WhatsApp and by phone, in English, Hebrew or any language, in your business's name.
First month freeA technician for washing machines, refrigerators and dishwashers needs to know before setting out: which model, which fault, and whether the appliance is still under warranty. Without that, half the visits end with "I need to order a part and come back".
The Darka agent collects all of it from the customer in one conversation: model, year, error code, a photo of the label. You come once, with the right part.
What your customers ask
- "The washing machine won't drain and shows E21"
- "The fridge isn't cooling but the freezer works"
- "The dishwasher leaves the dishes dirty"
- "Is it worth repairing a 9-year-old machine or buying a new one?"
The agent answers these questions for you, by your prices and your rules.
What the agent does for you
- Asks for the model, year and error code, and requests a photo of the appliance label
- Checks with the customer whether the appliance is still under the importer's warranty, and refers them there if it is
- Gives the visit price, and tells the customer when a repair usually pays off and when it does not
- Calls the parts supplier to check whether a part is in stock and at what price
- Books the visit and sends a reminder asking the customer to clear access to the appliance
- Records each customer's appliances and the repairs done
What a chat with a customer looks like
An example for illustration. The names, prices and times here are made up; your agent works by what you set for it.
And the office work too
- Front deskAnswers calls, WhatsApp and SMS in your business's name, takes messages and sends you a summary
- SalesGives prices, negotiates within the limits you set and closes jobs
- Customer serviceAnswers questions, keeps customers updated and handles changes and cancellations
- CalendarBooks, moves and cancels jobs by your hours and service areas, and sends reminders
- CollectionsTracks who has paid and who has not, and politely reminds those who owe
- ReportsA monthly income report, including VAT, as an Excel file
- DocumentsPrice quotes, letters and summaries, as PDF or Word
- Calls for youCalls suppliers and offices, waits on hold and reports back to you
- Computer workFills in forms, books appointments on websites and checks prices online
- Online presenceManages the business's Facebook, Instagram and TikTok pages and its Google profile: posts, and answers messages and reviews How does it work?
How to start
- Click WhatsAppA chat with Darka opens, with a message ready to go. Send it.
- Tell it about the businessBusiness name, hours, service areas, kinds of jobs and prices. Like explaining to a new employee, in an ordinary conversation.
- The agent starts workingIt answers customers in your name, books jobs and sends you a summary. You correct it with a simple message, and it learns.
- Forward your missed callsSo that it answers the phone too: forward the calls you did not pick up to it. It explains how, step by step.
Phone answering works from the first day. Answering your customers on WhatsApp is connected after sign-up, to your business's own WhatsApp number.
Price
Frequently asked questions
What is an AI agent?
An AI agent is a digital assistant that works for your business. An ordinary bot answers from a fixed menu. An agent understands free language and also gets things done: it answers customers on WhatsApp and by phone, books jobs in the calendar, gives price quotes and sends payment reminders, all by the rules you set.
Does it know the error codes of every manufacturer?
It asks for the code and the model and can explain to the customer what the code usually means. The final diagnosis is yours, but you arrive prepared.
Can it order parts for me?
It can call the supplier or check a website for price and availability and report back to you. A paid order goes out only after you approve it.
What is the difference between an AI agent, a virtual receptionist and a WhatsApp bot?
An ordinary WhatsApp bot answers from a fixed menu. A virtual receptionist is usually a person who answers for you during certain hours. A Darka AI agent speaks in everyday language like a receptionist, answers at any hour like a bot, and also does the work: books the calendar, gives prices, prepares documents and collects payments.
Do I need to install an app?
No. Everything works through WhatsApp and an ordinary phone. You talk to the agent as you would to an employee, and it sends you summaries and files in the same chat.
Can it answer phone calls?
Yes. You forward the calls you did not pick up to it, and it answers in English, Hebrew or any language, in your business's name, and writes down what the customer wanted. During setup it explains how to connect this.
Will it give customers too low a price?
No. You set the prices and, if you like, a minimum price for negotiating. It does not go below the minimum and does not commit to anything you have not approved.
What about invoices?
It tracks payments, reminds customers who owe and prepares a monthly income report, including VAT, in Excel. You keep issuing official tax invoices in your own software.
Does it work on Shabbat?
No. Darka is not active on Shabbat and Jewish holidays. A customer who writes on Shabbat gets an answer after Shabbat ends.
How secure is it? Is my business's and my customers' information safe?
Yes. Darka does not sell your information and does not use it for advertising. Your phone number is your account, and a personal code (PIN) protects your saved details. Passwords and credit card details are stored encrypted, are never said aloud and are never sent in messages. Before every payment Darka reads out what is being paid and waits for a clear "yes" from you. And at any time you can ask to see, correct or delete your information: info@darka.app. The full details are in the privacy policy, at the bottom of the page.
What does it cost?
The first month is free. After that, about ₪200 a month, depending on how much work the agent does. Prefer not to pay? You can carry on for free with 30 minutes a month.
Switch on an agent for appliance repair technicians?
One click, and you start talking. The first month is on us.
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